Terms and Conditions

Terms and Conditions\

On Time Airport Shuttle – Myrtle Beach Airport Shuttle – Medical Transportation Service

SERVICE TERMS AND AGREEMENT FOR TRANSPORTATION RESERVATIONS

This Service Terms and Agreement for Transportation Reservations (the “Agreement”) is by and between On Time Airport Shuttle, Myrtle Beach Airport Shuttle, Medical Transportation (Myrtle Beach Airport Shuttle LLC)   and you (either individually or on behalf of any entity whom you are representing)(“Client” or “you”).

This Agreement governs your procurement of All of our services.

The words On Time Airport shuttle used mean any of our companies or web sites you may have booked from.

BY CLICKING “I AGREE”, MAKING A RESERVATION, UTILIZING THE CHARTER SERVICES, OR OTHERWISE SIGNIFYING YOUR ACCEPTANCE OF THIS AGREEMENT, YOU REPRESENT AND WARRANT THAT (A) YOU ARE AUTHORIZED TO ENTER THIS AGREEMENT FOR AND ON BEHALF OF YOURSELF AND, IF APPLICABLE, YOUR ORGANIZATION, AND ARE DOING SO, (B) YOU AND YOUR ORGANIZATION CAN LEGALLY ENTER INTO THESE TERMS AND (C) YOU HAVE READ AND UNDERSTAND AND AGREE THAT YOU AND THE ORGANIZATION SHALL BE BOUND BY THE TERMS OF THIS AGREEMENT.

You agree that you are fully responsible for the actions of all of you, your passengers, guests and invitees (collectively, the “Passengers”) aboard the vehicles provided through On Time Airport Shuttle.

1. CANCELATIONS AND REFUND POLICY

(a) Any cancelation made within Thirty Working Days (30) days of the pickup date will result in a charge equal to 100% of the contracted amount. All deposits and other payments are non-refundable within 30 working days of the pickup date. You may get in-house credit, but no money is returned even by contacting your bank or credit card company. If you cancel when the driver is on the way then you do not get a in house credit or and other credit.

In certain specific circumstances, On Time Airport Shuttle may in its sole discretion refund some or all a deposit or the Estimated Costs that have been paid by you if the Service breaks down or breaches its obligations under this Agreement to provide the r Services (a “Performance Failure”). Any such Performance Failure shall not affect, and there shall be no refunds of any sort, in connection with any Service not affected by a Performance Failure that you may have charted for  Services under this Agreement. You shall remain fully responsible and liable for all deposits, the Estimated Costs, and all other amounts due under this Agreement for any such other Service in accordance with the terms of this Agreement.

(b) If you want to cancel your reservation, you shall send written notice to: [email protected] or [email protected] or [email protected] or Fax 800-860-1635 prior to 30 Working Days before pick up. After the 30 Days you are eligible for a in house credit.

(c) You agree to pay any cancelation or change fees that you incur. Any charge associated with a cancelation is final and not transferable to future or alternative services. You may receive in-house credit depending on if it was before the pick up date 30 working days before said date for a full refund or after that and closer to the pick up date by less then 30 Working Days is a in house credit.

(d) If the driver arrives at the scheduled pick-up location and Client is not there, and we’re unable to locate or contact the contact person within 15 minutes of the scheduled pick- up time, by the means provided in the reservation, then the ride will be considered a no-show and the reservation canceled. You shall be fully liable for 100% of the Estimated Cost.

(e) Working Days are Monday – Friday  not counting Holidays or Saturday and Sunday.

2. RESERVATIONS AND 100% DEPOSIT

Reservations for Charter Services may be made electronically through On Time Airport Shuttle’ website – or any of our websites listed above (the “Website”) or by phone. Until the reservation is confirmed by On Time Airport Shuttle in writing (including by email) the reservation is subject to change by On Time Airport Shuttle, or you.

You understand and agree that payment for all charter services reserved through On Time Airport Shuttle shall be made payable to, and collected by, On Time Airport Shuttle, Myrtle Beach Airport Shuttle, Medical Transportation.

On Time Airport Shuttle is not responsible for any confirmation of your reservations that is lost or otherwise not received when booking via the internet. If your spam blocker is on, a confirmation may not get through. It is your responsibility to call and get a confirmation email when making a booking.

All reservations from the scheduled date of service (the “Date of Service”) require a deposit of at least one hundred (100) percent. On Time Airport Shuttle shall confirm the amount of the deposit at the time Client makes its reservation. Full payment is required at the time of the reservation.

The client may change a reservation subject to (a) the availability of the requested Charter Services as proposed by the changed reservation, (b) payment of the applicable fee as determined by On Time Airport Shuttle in its sole discretion.

3. RATES AND PAYMENT

(a) All advertised rates are subject to change without notice and may be increased at any time prior to confirmation by On Time Airport Shuttle in its sole discretion.

(b) The rate quoted for the Charter Services is an estimate based on the information that you provided to On Time Airport Shuttle in connection with your reservation. There may be additional charges including for taxes, credit card processing fees, damage to the vehicles, injury to the driver, overtime (i.e., exceeding the time of your reservation), traveling further than originally requested and clean-up that requires a greater than normal amount of time and material necessary to clean the buses properly (“Excessive Cleaning”). The fee for Excessive Cleaning shall be determined by On Time Airport Shuttle in its sole discretion but the minimum fee is $250.

(c) You hereby authorize On Time Airport Shuttle to initiate entries to your check/savings account and/or credit card at the financial institution provided by you at the time of reservation, and, if necessary, initiate adjustments for any transactions credited or debited in error or additional charges. This authority remains in effect until On Time Airport Shuttle is notified in writing to cancel it. To cancel such authority, you shall provide written notice to On Time Airport Shuttle no less than thirty (30) days prior to the effective date of such cancellation. On Time Airport Shuttle may attempt multiple smaller transactions if your financial institution declines large transaction attempts.

(d) You agree that if any attempt to charge a credit or debit card is declined at any time, then On Time Airport Shuttle may terminate the option to pay by credit or with debit card. If On Time Airport Shuttle terminates this option, then all remaining payments shall be made via check or electronic wire transfer. If you refuse to pay the remaining balance via check or wire, then your reservation(s) will be cancelled, and you will be subject to the cancellation charges set forth in Section 2.

 

You agree that On Time Airport Shuttle shall ask, at it’s discretion, for all total payments exceeding $5,000 to be made via check or electronic wire transfer. Refusing to pay via check or electronic wire transfer does not nullify this agreement and shall not relieve you of cancellation charges as set forth in Section 2.

 

(e) You agree not to dispute any fees or charges in connection with the Charter Services that were otherwise made consistent with the terms of this Agreement, including cancellation fees, warranties, dispute resolution, the Waived Conditions and any other risks for which On Time Airport Shuttle has disclaimed responsibility or any claims that you have waived (the “Improperly Disputed Amounts”). If you dispute any such fees or charges, then On Time Airport Shuttle shall have the right to charge you, and you shall pay, any related fees charged by any financial institution involved with the dispute, any attorneys’ fees and expenses and court or arbitration costs associated with enforcing and collecting payment any such fees or charges and any other damages suffered by On Time Airport Shuttle related to or arising from the Improperly Disputed Amounts.

(f) It is a violation of law to place a reservation in a false name or with an invalid credit card number with the intent to defraud. Please be aware that even if you do not give On Time Airport Shuttle your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be prosecuted to the fullest extent of the law. Accordingly, if you knowingly input false information in a reservation form, including someone else’s name, e-mail, address, physical address, phone number, random or made up name, address, e-mail, or phone number, you agree to fully indemnify and be liable to On Time Airport Shuttle and its affiliate companies, for an amount of $10,000 to each company involved, plus any attorneys’ fees and expenses and court or arbitration costs.

 

4. OVERTIME AND ADDITIONAL CHARGES

(a) Client shall be fully responsible for any overtime incurred. Overtime will be charged at a rate determined by On Time Airport Shuttle in its sole discretion and is incurred in hourly increments (plus additional taxes and fees). On Time Airport Shuttle cannot guarantee the availability of overtime. It is of particular importance then that you make allowances for anticipated delays and adhere to the agreed time schedule. This may occur if you change your plans with the driver.

Time and charges begin when the Service Vehicles arrives at the pick-up location. If there is an error at the stated address, you shall be charged for the time needed to reroute the Service Bus to a different address.

(b) You agree to pay the following additional expenses incurred in connection with Charter Services: additional stops and (v) any other expenses incurred in connection with the provision.

5. CHARTER SERVICES, CARS, VANS, MEDICAL

(a) Images of, and information regarding, buses and other vehicles presented on the Website may differ from the actual Service Buses.

(b) On Time Airport Shuttle cannot guarantee any of the following (collectively, the “Waived Conditions”):

the specific make, model, year, or specific bus appearance of the Service Bus.

the functionality of the hvac, air-conditioning or plumbing (including on-board restrooms) on the Service Bus.

the availability or working condition of requested amenities including to on-board restrooms, wheel-chair lifts, WI-FI internet, DVD/TV equipment, USB charging, or electric plugs.

the behavior of the drivers and how they treat the Passengers.

the drivers use of a cell phone.

the provision of the Services if any of the Service are affected by weather, mechanical breakdown, blown tires, motor vehicle accident or other similar events (collectively, the “Interference Events”)

You acknowledge and agree that On Time Airport Shuttle does not guarantee the Waived Conditions and you specifically waive any claims against On Time Airport Shuttle or right to terminate this Agreement or demand any refund from On Time Airport Shuttle related to or in connection with the Waived Conditions. At On Time Airport Shuttle’ sole discretion, On Time Airport Shuttle may provide limited assistance in resolving claims against a Carrier when such claims are presented before trip end. With respect to any Interference Event, On Time Airport Shuttle use commercially reasonable efforts to get the Service Bus operating again or to obtain a replacement bus as soon as possible.

 

(c) You acknowledge and agree that Service Buses and their drivers may not arrive on time for pickup, and may deliver Passengers later than their original scheduled arrival time. You specifically waive any claims against On Time Airport Shuttle to terminate this Agreement or any sort of refund if the Service Bus is delayed due to events of Force Majeure, including GPS malfunctions, GPS signal problems incorrect route information on the GPS, road closures, or traffic delays. In addition, you acknowledge and agree that certain road and vehicle conditions may require the Service Bus to travel slower than usual. The speed at which to travel, the route and any other trip-related decisions shall be solely determined by the driver in his sole discretion.

(d) Unless agreed to in writing at the time of the reservation, On Time Airport Shuttle is not obligated to provide options for buses or drivers that are SPAB certified / school certified, DOD certified, or require special permits or certificates. Cancellation for such reasons shall not relieve you of cancelation charges as set forth in Section 2.

(e) You agree that a reasonable number of seats on the Service Bus may be reserved to allow any required additional drivers or support staff to travel on the Service Bus.

(f) On Time Airport Shuttle shall not be responsible for any lost or damaged items. On Time Airport Shuttle reserves the right to charge a fee for returning any items found in the vehicles.

(g) On Time Airport Shuttle or the driver may terminate any trip without refund in its sole discretion, if (i) the driver or the dispatcher on duty feels that you or any of the Passengers are putting the driver, the Service Bus or any of the Passengers in danger or harm or (ii) you and/or any of the Passengers are in possession of any illegal material and/or substance. This is without exception.

(h) Drivers must follow FMCSA Hours of Service Regulations and other applicable regulations and shall not agree to any request to exceed the regulated FMCSA Hours of Service or to violate any other regulations. These regulations restrict driving time to ten (10) hours and duty time to fifteen (15) hours. Unless agreed to in writing at the time of the reservation, we’re not obligated to arrange buses with more than one driver on each bus.

(i) You, or such representative designated by you, agree that as requested by the Driver, you will input such requested information into the On Time Airport Shuttle application utilized by the Driver on a mobile device for the purpose of confirming the trip and the completion thereof.

6. WARRANTIES; DISCLAIMERS AND LIMITATIONS OF LIABILITY

(a) Warranties. Each party represents and warrants to the other that (a) it has the full power to enter into this Agreement and to perform its obligations hereunder, (b) this Agreement constitutes a legal, valid and binding obligation of such party, enforceable against such party in accordance with its terms, and (c) this Agreement does not contravene, violate or conflict with any other agreement of such party.

 

(b) Disclaimer. EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, On Time Airport Shuttle DOES NOT MAKE, AND On Time Airport Shuttle EXPRESSLY DISCLAIMS, ANY REPRESENTATIONS OR WARRANTIES IN CONNECTION WITH THIS AGREEMENT, THE CHARTER SERVICES, THE SERVICE BUSES OR THE CHARTER CARRIER, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, ANY WARRANTIES ARISING OUT OF A COURSE OF PERFORMANCE, DEALING OR TRADE USAGE, AND THEIR EQUIVALENTS UNDER THE LAWS OF ANY JURISDICTION. WITHOUT LIMITATION TO THE FOREGOING, On Time Airport Shuttle DOES NOT PROVIDE ANY WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, THAT WITH RESPECT TO THE CHARTER SERVICES OR THE SERVICE BUSES WILL MEET YOUR REQUIREMENTS OR ACHIEVE ANY INTENDED RESULTS.

 

YOU EXPRESSLY AGREE THAT THE CHARTER SERVICES AND THE SERVICE BUSES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE”, “WITH ALL FAULTS” BASIS AND WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND EITHER EXPRESS OR IMPLIED.

 

(c) Limitation of Liability. On Time Airport Shuttle SHALL NOT BE LIABLE TO YOU OR ANY OF YOUR PASSENGERS FOR ANY SPECIAL, CONSEQUENTIAL, PUNITIVE, INCIDENTAL, OR INDIRECT DAMAGES, OR ANY DAMAGES FOR LOST DATA, BUSINESS INTERRUPTION, LOST PROFITS, LOST REVENUE OR LOST BUSINESS, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, THE CHARTER SERVICES OR THE SERVICE BUSES HOWEVER CAUSED AND BASED ON ANY THEORY OF LIABILITY, ARISING OUT OF THIS AGREEMENT, THE CHARTER SERVICES OR THE SERVICE BUSES, WHETHER OR NOT On Time Airport Shuttle HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY. IN SUCH CASES, On Time Airport Shuttle’ LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. In no event will On Time Airport Shuttle’ total liability to you for all damages, losses, and causes of action arising out of or relating to this Agreement or the Charter Services (whether in contract, tort including negligence, warranty, or otherwise), exceed the amount paid by you, if any, to On Time Airport Shuttle during the twelve (12) months immediately preceding the date of the claim, or five thousand dollars ($5,000.00), whichever is greater. The essential purpose of this provision is to limit the potential liability of On Time Airport Shuttle arising out of this Agreement or the Charter Services whether for breach of contract, negligence, or otherwise. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

7. Many times On Time Airport Shuttle will use other companies to complete your travel. We are not responsible for their driving or accidents. This claim for accidents of any kind is made by you to the company that is driving you, we are just a referral service. This includes Medical Transportation or any type of transportation.

8. On Time Airport shuttle is not Liable for a Negligent Referral. It is the person’s responsibility to check all references and insurance of the referral company. Failure to do so does not make us liable.

This is On Time Airport Shuttle and Conditions (Terms), which you have accessed through our website. Please take a moment to read these Terms carefully before continuing to access our website and/or making a booking with a transport provider.

For a better understanding about how we govern the use of our website, please read these Terms together with our Privacy Policy and Cookie Statement.

These Terms are made up of 2 parts. Part 1 deals mainly with bookings you may make for ground transport with Transport Companies. Part 2 deals generally with our website. You should read both Parts 1 and 2.

are at least 18 years old;
have legal capacity to be bound by these Terms;
have had sufficient chance to read and understand these Terms; and
accept these Terms and that you agree to comply with and agree and to be bound by them.
If you do not agree accept these Terms, you must stop using the website.

Part 1
Who is On Time Airport Shuttle?
On Time Airport Shuttle.com is a website owned and operated by On Time Airport Shuttle Group Limited (“On Time Airport Shuttle“, “us“, “we” and “our“), ACN 155 285 528, an USA company headquartered at Level 2, 11-17

Our website is an online booking platform that allows users to gather information on available ground transport companies listed on our website (“Transport Supplier”, “Transport Company”, or “Transport Provider”)’, their transport vehicles, availability, prices, and to make bookings, with a Transport Provider selected by you.

On Time Airport Shuttle acts as the agent of each Transport Provider, who is an independent and separate entity to us. Our platform facilitates you making bookings for ground transport services with your chosen Transport Provider. The Transport Provider is responsible for providing its transport services to you and/or any passengers that are part of your booking (“Transport Services”). On Time Airport Shuttle does not provide the Transport Services so we recommend that you satisfy yourself as to the efficacy, safety and legality of those services, including any licensing requirements of the relevant jurisdiction in which those services are provided. See further Our Responsibility and Disclaimer

Bookings
Our website allows you to make bookings for ground transport services directly with a Transport Company you choose.

How to make a booking
To make a booking, follow the online booking steps, once you have chosen a Transport Company. It is your responsibility to ensure that all the details entered when you make a booking are accurate. Neither we nor the Transport Company is responsible, if you have not provided correct information regarding your trip. See Cancellations, Refunds and Changes below for more information.

Corrections made after the booking has been confirmed will be considered to be a change to, or a cancellation of, your booking. See Cancellations, Refunds and Changes below for further details.

By entering your payment details when prompted and clicking ‘confirm payment’, you are entering into an agreement with the Transport Provider–not with us. Please note that, as you are contracting directly with the Transport Provider, you may also be bound by terms and conditions of the Transport Company, which you can request from your Transport Company directly.

Your booking is confirmed once a booking confirmation voucher is generated. It will include your On Time Airport Shuttle Booking ID and other details of your booking. A copy of your booking confirmation voucher will be sent to the email address provided at the time of your booking. You may need to present your booking voucher to the driver to board the vehicle. Therefore, we recommend that you print your voucher.

Once your booking is confirmed, your chosen Transport Company will contact you to arrange your Pick-up Departure Time and Meeting Point. The Transport Company may contact you a few hours before your Pick up Departure Time. To avoid last minute difficulties, we recommend that you contact your Transport Company directly to confirm Pick-up Departure Time and Meeting Point prior to your travel day.

Price and Payment
All prices listed on our website are inclusive of taxes, tolls, airport parking, admin and agency fees.

The price also includes 1 checked bag and 1 carry on bag per passenger. See Baggage allowance for more details. The transfer details on your booking page will list other features (if any) that are included in the price. Any extras or other requests you make, may incur additional costs that must be paid directly to the Transport Company.

The credit or debit card you use to pay the price for the booking will be charged by On Time Airport Shuttle immediately at the time of confirming your booking.

The price may be displayed in your preferred currency and is estimated based on the current exchange rates. Final payment will be settled in the currency of choice of the Transport Company. The currency will be displayed on the booking details page. You may be charged a fee by your bank even if the charge is processed in the original currency of your payment method.

From time to time we run promotions and discounts. The majority of our discounts are visible on our website. T

Baggage allowance
Each passenger is entitled to 1 checked standard (size) and 1 carry-on bag. Extra baggage exceeding permitted dimensions (and other items such as golf bags, skis etc) must be declared at the time of booking and may result in additional fees/charges payable to the Transport Company. Extra baggage or baggage exceeding standard dimensions are subject to baggage hold space availability and your booking may be declined if the Transport Company is unable to accommodate them. You may be required to upgrade your vehicle type.

Passengers will be liable for all expenses incurred for excess baggage and other items not declared at the time of booking and the Transport Company may decline to service your booking. See also Special requests or requirement

Special requests or requirements
All special requests are subject to the ability of the Transport Company to meet those requests. Any special requests will be passed on to the Transport Company. We cannot guarantee that any special request will be met by the Transport Company. We recommend you contact the Transport Company directly before your Pick-up Departure Time to confirm your special requirements. Extra fees may apply, and if so, you will need to pay them directly to your Transport Company. Note the following about certain special requests:

Child passengers and child seats
All infants and children count as passengers and must be included in the total number of passengers at the time of the booking. Children are 14 years and below.

Child/infant seats are not automatically added to the booking. It is your responsibility to request a child/infant seat at the time of the booking. Some Transport Companies do not provide child/infant seats and so you should check this with the Transport Company. Where they are available, they are subject to the Transport Company’s availability and additional fees may apply, and if they do apply you must pay them to the Transport Company.

If you wish to bring your own child seat, click the option BYO Child Seat and select the child age and child seat type. Please check with your Transport Company if your seat is compatible with the vehicle. Neither us nor the Transport Company is responsible if your child seat is not compatible with the vehicle.

Disabled or special needs passengers
At present, we cannot guarantee that vehicles of all Transport Companies listed on our website are equipped to provide appropriate access to persons with disabilities (including wheelchair access). If you or any of the passengers travelling has any medical condition or disability that may affect your transfer, please contact us at Contact Support before you make your booking in order to let our team know what your special needs/requirements are.

Cancellations changes and refunds
Cancellations by you
Cancellations can be made directly on our website by visiting Manage my Booking and clicking “Cancel my Booking”. Please, ensure that you receive a reply email from us confirming that your booking is cancelled. Otherwise Contact Support to cancel your booking. Your booking is not considered cancelled until we confirm your cancellation by email. The time of cancellation is considered to be the time we confirm your cancellation request. See Refunds section below.

If you want to change your Booking 48 hours or less before your Pick-up Departure Time, you must contact the Transport Company direct. In this case, your requested change will be subject to the Transport Company’s terms.

Your booking is not considered to be changed until the Transport Company confirms the change. The time of the change to your booking is considered to be the time that the Transport Company confirms the change to you.

If you change your booking more than 48 hours before your Pick-up Departure Time, and this results in the total price of your newly changed booking:

Remaining the same as the price you paid for the booking you changed, you will not need to pay anything extra for changing your booking
Being more than the amount you paid for the booking you changed, you must pay the increased amount directly to your Transport Company
Being less than the amount you paid for the booking you changed, you are not eligible for any refund, whether partial or otherwise, and your fee for the change is deemed to be equal to the difference in price. Instead, you should consider following the procedure to cancel your booking and making a new booking.
Cancellations or changes made by the Transport Company
If, in the unlikely event, your Transport Company cancels or needs to make a major change to your booking, we will inform you as soon as reasonably possible after we become aware of this. In this case you will be entitled to a full refund of the price paid by you for the affected part of the trip and we will have no further liability to you.

Meeting the transport company
Meeting place and time
It is the responsibility of all passengers to wait for the transfer at the location detailed in your booking confirmation voucher, or as otherwise arranged and agreed between you and your Transport Company. You should be at that location at least 15 minutes before the Pick-up Departure Time agreed with, or notified by, the Transport Company.

No show by you and/or being being late
If you do not use the Transport Services (for example you are a “no show”) and you have not cancelled your Booking more than 48 hours prior to your pick-up departure time, you will not be entitled to a refund.

Some Transport Companies charge extra waiting time and, if they do, you will be responsible for paying those charges to the Transport Company. If you believe that you may be delayed you must contact your Transport Company as soon as possible. Alternative pickup arrangements are subject to the availability of the Transport Company.

No show or failed pick up by Transport Company
If the Transport Company does not arrive to pick you up and has not contacted you about this before your Pick-up Departure Time, you should contact your Transport Company as soon as possible. If you cannot contact the Transport Company, make sure you do not miss your flight or other connections and make alternative transport arrangements. Notify On Time Airport Shuttle using our online form as soon as possible with evidence that your driver did not pick you up at the designated pick-up area. If this is due to the fault of the Transport Company or the driver you will be entitled to a full refund.

No show or pick up due to events beyond control of Transport Company
If the Transport Company does not pick you up for any reason that is not due to the fault of the Transport Company, the driver or is otherwise due to a reason outside the reasonable control of the Transport Company or the driver, or if you are delayed for any reason, this may result in the Transport Company (or driver) not being able to service your booking. Examples where this is not due to the fault of the Transport Company or the driver include your flight or other transport being delayed or canceled, missed flights or other missed transport connections, traffic or road conditions or incidences, industrial action, adverse weather conditions etc.

If you are delayed, you must contact the Transport Company as soon as possible. Failure to contact your Transport Company will be considered a Passenger No-show and you will not be eligible for a refund.

Travel Insurance
We recommend that you travel with your own travel insurance which is adequate for your needs.

Disputes and complaints
At the time of your travel, if you experience any problems in connection with the Transport Services, you must contact your Transport Provider before contacting us.

After your travel time, please Contact Support and submit your complaint, providing with us as much information and evidence you can within 28 days after the arranged pick-up departure time. We will initiate an investigation and check the information with your chosen Transport Company. Note that after you have made a booking, we are able to review email communications between you and your chosen Transport Company in connection with the booking.

Failure to notify us or the Transport Company concerned of your complaint as quickly as possible may affect our ability to investigate the matter. Please note, that we will act only in matters that are under our scope according to these Terms and Conditions.

In the event that you wish to report an issue about our online booking process or our Support Service, please address your complaint to Contact Support.

Our responsibility
We act as agent for the Transport Companies with whom you may choose to make a your booking. We do not accept responsibility for the actual provision of the Transport Services. The information displayed on our website, concerning the Transport Company and Transport Services, including pricing, vehicle type, availability, and any terms and conditions applying to the Transport Services, including the transfer, is provided to us by the relevant Transport Company or their agents (other than us). We are not responsible for such information and we rely on the accuracy of the information provided to us by the relevant Transport Company.

On Time Airport Shuttle (including our employees, officers and directors) takes no responsibility for the acts or omissions of, or for any loss or damage of any kind arising out of or in connection with any booking made with a Transport Provider or for any loss or damage caused by the a Transport Provider or its drivers, or the performance by them of the Transport Services.

Despite the above, no provision of these Terms attempts or purports to exclude liability arising under applicable law if, and only to the extent, such liability cannot be lawfully excluded. See Disclaimer

Part 2
The following part of these Terms sets out some general information regarding our website and your use of the website.

Information service
Our website may contains certain content added by people other than us. We do not endorse, sponsor or approve any user or third party generated content.

You acknowledge and agree that our website may not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes).

Your conduct
You may only access and use the website (including any incidental copying that occurs as part of that use) for your own personal, non-commercial use and in the normal manner.

You must not add any content to the website:

unless you hold all necessary rights, licences and consents to do so;
that would cause you or us to breach any law, regulation, rule, code or other legal obligation;
that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy;
that would bring us, or the website, into disrepute; or
that infringes the intellectual property or other rights of any person.
In using the website you agree:

not to disrupt or interfere with any other user’s use of the website;
not to upload, post or otherwise transmit any viruses, malicious computer code or other harmful files through the website;
not to disrupt or interfere with the security of or otherwise cause harm to the website; and
not to use any automated system or software to extract data from the website for any purpose whatsoever (Screen Scraping).
We will reject and/or remove any Content where we believe, in our sole discretion, that any such activities have occurred.

Intellectual property
We own or license from third parties all rights, title and interest (including copyright and other intellectual property rights) subsisting in our website, and in all of the material (including all text, graphics, logos, audio and software) published, used or made available on this website (“Content”). All such rights are reserved.

Your use of our website and use of, and access to, any Content does not grant or transfer any rights, title or interest to you in relation to the website or the Content. However, we do grant you a licence to access the website and view the Content on the terms set out in these Terms.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal, non-commercial use only, and you may draw the attention of others to the Content. You may not otherwise, in any form or by any means:

adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of the website, the Content or any software or from any information obtained from the website; or
commercially exploit in any way any information, products or services obtained from any part of the website,
without our prior written permission or, in the case of third party material, from the owner of the copyright (or other intellectual property rights) in that material.

If you breach any of these Terms, then (without limiting your other liabilities) your authorisation to use the website automatically ends and you must immediately destroy any downloaded or printed materials.

Where applicable, by posting or adding any content onto the website, and or our social media accounts, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable right and licence to use that content in any way (including, without limitation, by reproducing, changing, and communicating the content to the public) and permit us to authorise any other person to do the same thing.

You agree that we may use any information provided by you in conjunction with the website or making a booking for Transport Services for distribution to third parties, which may involve the provisions of such information to overseas entities from time to time. Any information provided by you in conjunction with the website (including when making a booking for Transport Services) will be dealt with in accordance with our privacy policy, which can be accessed by clicking on the following link: Privacy Policy.

Links to third party websites
We may offer links on the website to the websites of third parties. Such links are provided only as a convenience. We do not review the content of such websites, and neither endorse, nor are we responsible for, any content, advertising, products, services or other materials on or available from such third party websites. You assume full responsibility for your use of third party websites. Such websites may be governed by terms and conditions different from those of On Time Airport Shuttle, and you should review the terms and privacy policies of those third parties before using their websites.

Indemnification
By using our website, you agree to defend, indemnify and hold harmless us, our licensors and partners (including partners, sponsors and advertisers), and their respective employees, officers, directors, or agents from any and all claims, liabilities and expenses, including, without limitation, attorneys’ fees and other legal expenses, whether in tort, contract or otherwise, relating to or arising out of your breach of these Terms, or infringement of the rights of any third party.

Disclaimer
To the maximum extent permitted by applicable law, we exclude all liability for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of the website or any linked website. This exclusion includes any loss or damage caused by loss of data, interruption of business or any consequential or incidental damages, or any loss arising out of your use of or reliance on information contained on or accessed through the website. Also, to the full extent permitted by applicable law, any condition or warranty which would otherwise be implied into these Terms is hereby excluded.

Despite the above, no provision of these Terms attempts or purports to exclude liability arising under applicable law if, and to the extent, such liability cannot be lawfully excluded.

If under any applicable legislation any condition or warranty or provision is implied, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to one or more of the following, at our option:

If the breach relates to a service:

the supplying of the service again; or
the payment of the cost of having the service supplied again(for example in the case of a booking, the price paid for the booking.
If, where applicable, the breach relates to goods:

the replacement of the goods or the supply of equivalent goods; or
the repair of such goods; or
the payment of the cost of replacing the goods or of acquiring equivalent goods; or
the payment of the cost of having the goods repaired; and
If none of the above is permitted under applicable legislation, then our liability is to be limited to the maximum extent permitted by applicable legislation.

Security
You must take your own precautions to ensure that the process which you employ for accessing the website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of the website or any linked website.

Where any information made available on the website contains opinions or judgments of third parties:

you acknowledge that any opinions or advice by third parties on the website remain the responsibility of those third parties and we do not guarantee the accuracy, completeness or usefulness of that content or its fitness for any particular purpose;
we do not purport to endorse the contents of any opinions or advice by third parties on the website nor the accuracy or reliability of any such opinion or advice; and
we do not accept liability for loss or damage caused by your reliance upon any information obtained through the website and it remains your responsibility to evaluate the accuracy, completeness and usefulness of any such information.
Responsibility for the content of any advertisements appearing on the website (including hyperlinks to advertisers’ own websites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products and each advertiser is solely responsible for any representations made in connection with its advertisement.

General
You must not assign, sublicence or otherwise deal in any other way with any of your rights under these Terms.

If a provision of these Terms is invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.

Each party must at its own expense do everything reasonably necessary to give full effect to these Terms and the events contemplated by them.

Notwithstanding any other provisions of these Terms, any provision of these Terms that imposes or contemplates continuing rights or obligations on you or us will survive the expiration or termination of these Terms.

We accept no liability for any failure to comply with these Terms where such failure is due to circumstances beyond our reasonable control.

If we waive any rights available to Us under these Terms on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

Headings of the sections are for reference purposes only and will not be used to interpret or construe these Terms.

Governing law and jurisdiction
These Terms are governed, construed and interpreted in accordance with the USA laws of, without giving effect to principles of conflicts of law.

You agree, that any dispute that may arise between you and us in connection with these terms will be subject of the exclusive jurisdiction of the courts located in Myrtle Beach, SC.

Last updated
We update these Terms from time to time, so please refer to this page regularly. A printed version of these Terms will be store and you can request it. This page was last updated on 1 JANUARY 2020.

On Time Airport Shuttle – Myrtle Beach Airport Shuttle – Medical Transportation Service

When you see any of the following references it is referencing the following web sites and companies. On Time Airport Shuttle, Myrtle Beach Airport Shuttle, Medical Transportation Service. This also covers any web site with our ads and Specials.


 

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