How do I cancel my reservation?

Posted on December 10, 2022December 13, 2022 by jayfrank12

How do I cancel my reservation?

We understand your travel plans may change, so we offer a very simple cancellation policy. Regardless of whether you made your reservation online, via mobile app, or by dialing our 800-699-7684 number, just give us 24 hours’ notice prior to your pickup time. Just let us know of your new date and plans. View the complete Cancellation policy here Terms and Conditions.

Arizona
"I have visited Arizona many times and used your shuttle service many times and never have I had such a pleasant experience. Tracy was the most professional driver I've ever ridden with."
New Orleans
My driver Tracy was such an amazing ambassador for the city. It was my 1st trip to New Orleans but it won't be my last thanks to your driver he was helpful and informative. Give him a key to the city!!!"
Jim
We had excellent and courteous Service from Treston and Troy on October 5th to MSY
Miami Beach FL
Thank you for an efficient, timely, friendly roundtrip service to and from my hotel during my recent New Orleans visit. Couldn't have asked for better! Wish I remember the drivers' names, but they were great. Truly represented your company well and made an initial good impression on a first-time visitor to your city. Will strongly recommend your company to my family and friends. Thank you!"
Terrific Maine
Airport shuttle service both trips to and from airport were terrific ... clean buses, friendly staff, efficient and on time!"
Texas Best Ride
Took the airport shuttle from the airport to the my hotel downtown. I had the privilege of having Trey as my shuttle driver. What a friendly, informative driver! The entire group enjoyed his "tour guide" experience. He answered questions, provided information on local venues and activities, and was so kind and considerate. He's a gem! In a world where everyone seems to only contact managers with complaints, I felt it was important to let you know how special Trey is and how much his passengers enjoy their shuttle trip. Best regards"
Compliment driver Charles Jones
"I just wanted to compliment driver Charles Jones on his professionalism and his tour guiding as we took the route into the city Mobil Alabama. It is not the norm to have such a nice and outgoing driver and I appreciated the extra effort he put forth to give us a guide of the city as well as a guide to the events July 4th. He was non-biased and very informative. I wish more drivers were as talkative and made you feel as welcome as Charles did that day."
Enjoyable person & driver
The driver Kenny was the most enjoyable person & driver we have ever met. For us to return from a weekend in Dallas Texas and have the shuttle driver be one of our best memories should say a lot for him. It was wonderful to meet someone with that personality working with the public the way he does."
Los Angeles for a conference
I visited Los Angeles for a conference the first week of February. It was a new city that I was most excited to explore. When I was leaving I took your shuttle service back to the airport. Much to my delight I met Elvis. Elvis asked me about all of the things I had enjoyed. We talked about some of the things the "locals" say about this city. He made the experience very personal and invited me back anytime. He joked to not come alone next time but to bring my whole family. When I thanked him for the ride I asked his name, he said I would never forget it and that it was Elvis. He was right, I won't forget his name, not because it was Elvis but because he was so so kind.
Travel in the USA,
Whenever I travel in the USA, I use On Time Airport Shuttle. I make 1 call and every airport I am going to and from they have someone waiting for me. They tell me the kind of car, drivers name, license plate number. I feel safe and secure. I never do testimonials but I feel like I am helping fellow sales people by doing this one.
Excellent service on my recent trip to New York.
"Excellent service on my recent trip to New York. Online reservation service is a plus - timely pickup and dropoff - takes the hassle out this part of my travel day."
Caring and compassionate
I told the driver, Robert, that I had some leftovers that I would like to find someone who could use it. He said he knew just who he could give it to - a homeless woman he regularly passed on his route and frequently gives a piece of fruit or a bottle of water. He showed that New Orleans isn't only a friendly city, but a caring and compassionate place as well.

Thank you, On Time Airport Shuttle, Joe and Robert for starting and ending my trip so nicely. "
Amazing ambassador
"My driver Tracy was such an amazing ambassador for the city. It was my 1st trip, but it won't be my last thanks to your driver, he was helpful and informative. Give him a key to the city!!!"
The driver was GREAT
The driver was GREAT – he was upbeat and shared his enthusiasm for his city. He enjoyed the people in the shuttle and they enjoyed his sharing his city with them (I was one of them). I DO remember his name – Derek. Hey we all gotta get through our day but it always surprises me when someone I do not know, and have no expectation that they will brighten my day, DOES add some sunshine to my day. He is a great representative for your company
Timely, friendly
"Thank you for an efficient, timely, friendly roundtrip service to and from my hotel during my recent New Orleans visit. Couldn't have asked for better! Wish I remembered the drivers' names, but they were great. Truly represented your company well and made an initial good impression on a first-time visitor to your city. Will strongly recommend your company to my family and friends. Thank you!"
Friendly, informative driver
I took the airport shuttle from the airport to the my hotel downtown. I had the privilege of having Trey as my shuttle driver. What a friendly, informative driver! The entire group enjoyed his "tour guide" experience. He answered questions, provided information on local venues and activities, and was so kind and considerate. He's a gem! In a world where everyone seems to only contact managers with complaints, I felt it was important to let you know how special Trey is and how much his passengers enjoy their shuttle trip. Best regards"

-Lori
Great Price
Worked fine

I landed into NY airport domestic on Delta from Atlanta.
Needed a way to get to downtown. Time was about 8pm. Walked out hada reservaton .
Asked the attendant how long for a shuttle. He told me about 5 minutes. Took me right there had a little talk ot much as i like it that way not real chaty.
Shuttle from FLL to Port Evergrades
Shuttle from FLL to Port Evergrades
They took us on the short trip to the cruise pier. The fair ok for two people, which I thought was reasonable.
On Time Airport Shuttle
Reliable I had a few dogs and he was ok with it.

It was my first time using a shuttle at Las Vegas and all seemed to go well when the dispatcher ordered a car for just for me and my rate of dogs. I was happy about this as I had already traveled 11 hours . As it was the Thanksgiving week, traffic around the airport was horrendous. We took off however my fellow passenger said that we are exiting the airport. The ride was short and quiet. Cost was cheap.
Great Service
My sister and I were visiting my mom. Our flight home was early in the morning and we weren't about to have our 87 year old mom drive us to the airport. I started to Google ride services and Go Airport Shuttle had great reviews so I decided to give it a try. My mom lives in a gated community and the driver needed to dial a number at the gate and try to find her unit in the dark. It's not that easy to find in day light! He was exactly on time. We got to the airport with plenty of time to check in. The cost of the ride was very reasonable. I would recommend this service and will use it again on the next visit.
Excellent service!
We had 6 people going from West Palm airport to a hotel in Miami and then from the cruise port back to West Palm airport. We had the same driver for both trips, Saeid. He was AMAZING! He was on time for both trips. He was very friendly and we chatted during both trips as well. He was very kind and professional. I would certainly recommend this company for your trip and plan to use them again in the future. Excellent customer service!
Outstanding

We travel often and decided not to rent a car. The hotel was listed as an 81 for walk ability and we made the right decision. We had a delay of 2 hours at the Harrisburg, PA airport and missed our connection in Charlotte. We walked out of the baggage pick up area, went to the stand where a very kind gentleman said "not a problem" and called for our car to pick us up. The driver was professional, friendly and got us to the hotel in no time. Our trip back to the airport was just as efficient.
HIGHLY recommend
This car service in the Fort Lauderdale area,
Outstanding service and pickup. Zack was my driver and her were personable, very good driver, and very helpful. Would use them again. Also my hotel pickup driver , Quito, after my business conference was right on time to the minute. and very helpful getting my gear squared away.Will definitely use them next time.I flew in from Costa Rica and the international arrivals were quick and service was good. For my flight, we got our luggage and was able to pass security since I was transferring. The shops were locked through and close to closing.

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Contact drivers by phone, text or email. In touch all the way.

If plans change
100% you can cancel Anytime.

Why book on On Time Airport Shuttle
100% Cancelation Guarantee
Fixed Pricing
No surge, no meter, no suprises.
Extra Luggage no charge max 3
For when one bag is not enough
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Pre-book your airport transfer
Imagine walking off the plane to find a professional driver holding your name on a sign. They know how many people you’re with. They know how much luggage you have. They even know that your flight was delayed by 3 hours. And they know where you’re going.
When you book on time airport shuttles, limos and regular car services ensure your trip is direct,pre-paid,stress free.
On Time AirPort Shuttle is an online service that helps you find airport transport. Rather than searching different sites, we have partnered with more than 3500 professional airport transport businesses to save you the hassle. We give you choice, competitive rates, and the peace-of-mind of arranging private airport transfers prior to hitting the tarmac.
What’s included in the price?
All prices listed are inclusive of taxes, tolls, airport parking, admin fees, fuel, environmental surcharges and any other standard fees typically included for a standard point-to-point transfer. You don’t pay any extra for these. Any additional requirements such as child seats or extra luggage may incur an additional cost. Your transfer company will confirm this with you when you make your booking.
Where do I meet my driver?
Once you make your booking, you’ll receive meeting instructions from your transfer company. If you’re still unsure about where to meet your driver, simply contact them directly. Their contact details will be provided in your booking confirmation email.
How do I select a pick up time?
Once you have completed your booking your Transfer Company will confirm the best pick-up time for you based on your flight details. You may contact them directly to request a time based on your specific requirements.

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